What is your Shipping Policy?
Shipping Detail: We are excited to offer combined shipping, however each listing shows a quote for that individual item. Combined shipping will be calculated when checkout is complete. *Shipping to Canada DOES NOT include duty fees, carrier / brokerage fees, and taxes. We carry over 10,000 items and 99% of these items are in stock and ready to ship, there are instances in which an item may be listed on eBay but is actually not in stock. If you have a plumber scheduled to install your item or on a time crunch, please check availability and estimated shipping time to ensure your order will arrive before your scheduled installation.
Shipping Instructions : We hope that your order arrives safely and that you are satisfied with your purchase from BuyPlumbing. Please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Please follow the guidelines below for inspection of your package(s):
For items shipped via freight carrier, (i.e. UPS Freight):
Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property, and the freight company will not allow a claim. Once you set up an appointment for delivery please do everything possible to meet that agreement, if you are unable to be there for the appointment there is a $65.00 charge for re-delivery.
For items shipped via UPS Ground or Air:
If there is any damage, visible or not, there is a time limit of 3 days to contact us to report the damage. If you do not contact us within 3 days, we no longer have the ability to file a claim and the merchandise becomes your property.
Again, please take the time to inspect your delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at 1-800-797-7002.
