It is our goal to provide quality products with excellent customer service. We have found the following conditions create a mutually beneficial relationship with our customers. Tools are not returnable. This includes crimpers, curb keys, torches, etc. All returns made to us must be accompanied by a Return Merchandise Authorization number, (RMA number), to receive proper credit. If a product is returned without an RMA number the return may be refused and or a restocking fee will be applied. Any package that is refused by recipient before contacting us is subject to a 20% restocking fee, and will be charged for the original and return shipping. Special Orders are not returnable! Products that have been installed cannot be returned. We accepts returns up to 30 days from date of product receipt. Any items returned after 30 days will be refused. We do not pay for shipping when returning a product. For your protection when returning an item please use a method that is insured and can be tracked. If the product is damaged during shipment, we are not responsible. It is the recipient's responsibility, when returning an item, to ensure it is packaged well, so that it will arrive in good condition. Any damages from the shipper will be the recipient's responsibility. Shipping charges are not refundable. No Exceptions! Any items that qualify for free shipping and are refused by the recipient will have the shipping charged to the recipients account. This includes the cost of the outgoing shipping and return shipping. No Exceptions! In some instances products are shipped defective from the manufacture. If this happens please contact us so we can work with you and find a solution. Please do not send the item back to us without informing us of the situation. In order to initiate a return or if you have any questions please call 1-800-797-7002, a customer service representative will assist you.